Shipping & delivery

Bengaluru, and for now only Bengaluru — every pincode inside the city, including the outer ring where the traffic goes to think.

Outside that, there is currently no way to get a box to you in the state it left the kitchen in. Nothing we have tested keeps a cookie fry whole and a dip cold across a state line, so we would rather not sell you one. If you are somewhere else, tell us where on WhatsApp — we route the next city by where people keep asking from.

You order, we make it, it reaches you in 2–3 days. That is the entire system, and there is deliberately nothing clever underneath it.

1. You pre-order

   Any day, any hour

   No cutoff, no waiting for a particular evening. Your order joins the make list the moment it is paid for, and you get a confirmation with a number on it.

2. We make it

   Straight after

   Everything is made to order and packed by hand. Your box is baked, filled and sealed for your order — not pulled off a shelf and dusted off.

3. It reaches you

   2–3 days

   Delivered anywhere in Bengaluru, or collect it from the stall for free. Same promise whether you bought one box or a hamper.

If we are ever going to miss that window, you hear it from us before you notice it yourself. See what can slow it down.

• ₹79 flat anywhere inside Bengaluru, however many boxes.
• Free once your order passes ₹549 before delivery is added.
• Free on any hamper whose description says free delivery. That is not a coupon; it is included.
• Free on pickup, always.

A discount code does not cost you your free delivery. If your order qualified before the code was applied, it still qualifies after.

On the day your order goes out we send a WhatsApp message with a two-hour window. The rider calls when they are downstairs.

We do not offer a fixed-time slot at checkout, because promising 4pm and turning up at 6pm is worse than not promising. If a specific time genuinely matters — a birthday, a handover, someone leaving for the airport — tell us in the order notes and we will build the route around it where we can.

The rider calls twice and waits ten minutes. After that the box comes back with them, which is not a punishment — it is that we will not leave dessert outside a door in Bengaluru heat, and a box left with a guard for four hours is a box you will not enjoy.

• We re-attempt once, free, on the next day we are running.
• If that also fails, the order becomes a credit rather than a refund. By then it has been made for you, carried twice, and it cannot be sold to anybody else.
• You can always redirect a failed delivery to the stall and collect it instead, at no cost.

If you would rather it were left with a neighbour, a guard or a reception desk, say so in the order notes. That is your call to make and we will follow it — but from the moment it is handed over, how it is stored is out of our hands. See refunds for what happens if it melts sitting there.

Free pickup from our weekend flea-market stall. Choose pickup at checkout, pay nothing for delivery, and we message you the moment your order is made and ready to collect.

The market and the timings are on the contact page. Flea markets do move — check our Instagram before you travel.

Uncollected boxes are held until the market closes that day. After that, see the pickup clause in refunds.

• Cookie fries stand upright in a rigid box so they arrive as sticks, not crumbs.
• Dips travel in sealed pots. If a seal is broken when it reaches you, that is a fault — photograph it.
• Bark and dips ride with cool packing. No dry ice, nothing you have to handle.
• Nothing is packed in advance. Your box is filled for your order and sealed by hand.
• Hampers go in a rigid gift box with the handwritten note tucked inside, not taped to the outside.

The handwritten note is in every order and costs nothing. If you are sending it as a gift, we leave the price off too. You should not have to ask for either.

Keep it cool and dry, and out of direct sun.

It is made to order rather than made to sit, so eat it soon after it arrives. If you need a firm date — you are gifting it forward, or it lands while you are away — ask us and we will tell you exactly what we know.

Refrigerated dip firms up. Leave it out for ten minutes before you dip and it comes back.

Most failed deliveries are a wrong digit, not a wrong rider. Three things do the heavy lifting:

• A six-digit pincode that matches the area you typed.
• A landmark. “Opposite the temple” beats a plot number in most of this city.
• A phone the rider can actually reach on the day.

Sending it to someone else? Put their number in the phone field, not yours. The rider calls that number, and a surprise gift is a great deal less surprising if the recipient never gets the call.

Address changes are free until we start making your order. After that, message us as early as you can and we will try — once it is packed and on a route it is harder.

Rain that stops the city, a festival day where nothing moves after noon, an oven with opinions, or one of us being ill. It happens a few times a year.

When it does, you hear it from us before you notice it yourself — a WhatsApp message with a new date, or a full refund if the new date does not suit you. We do not make you chase a tracking page for an answer we already have.

10 boxes and up, with a 7-day lead time. A bulk order does not fit alongside a day of normal orders, so it gets its own bake — which is the whole reason it needs more notice than 2–3 days.

• Custom sleeve with your company logo
• Individually addressed handwritten notes
• Single-address bulk drop or split delivery

Split delivery to many addresses is charged per address, and we will quote it properly before you commit to anything.