Refunds & cancellations

For the first 4 hours after you pay, your order is a line on a list and nothing has been bought for it. Cancel in that window for any reason, or none at all.

• You get 100% back, including the delivery fee.
• There is no form. Message us on WhatsApp with your order number.
• We raise the refund with Razorpay the same day we hear from you.

You can also change the order rather than cancel it — swap a dip, add a box, push the delivery back a few days. Changes in that window are free, and we will usually still make them after it if we have not started.

Once your order is on the bench, the butter, the chocolate and the pistachio have been bought against it and somebody is standing over it. None of that goes back to the shop, and a box made for you is not a box we can sell to the next person.

So past that point we cannot refund cash. What we will do instead, without an argument:

• send it to a different address or a different day at no extra cost, or
• issue a credit note for the full order value, valid 90 days and usable on anything we sell, hampers included.

One exception, and we mean it: if we genuinely have not started and something has gone wrong at your end, ask. This is a bakery, not a fine.

Send us a photo on WhatsApp within 24 hours of delivery, with the box in the frame. That is the whole process. No form, no collection, no returning anything — it is food, keep it or bin it.

Then you pick one:

• the affected items made again and sent to you, or
• a refund of those items to your original payment method.

Chocolate and a Bengaluru afternoon are not friends. Bark and dips travel in cool packing, and we do not put bark on the hottest run of the day.

If it arrives soft but whole, twenty minutes in the fridge sets it back and it tastes exactly the same. If it arrives as a pour, that one is ours — send a photo and we refund or replace it.

If you asked the rider to leave it with a guard or a neighbour and it then sat in the sun for three hours, we will still make it right the first time. We cannot keep doing it.

We say 2–3 days, so if day 3 ends with nothing at your door, that is already our problem and you should not have to be polite about it.

If a delivery fails on our side or the courier's — no attempt made, wrong route, parcel lost — you get a full refund including the delivery fee, or we make it again and send it. Entirely your call, and we do not ask you to wait a week first.

If the address or phone number on the order was wrong, or nobody could be reached, read nobody home on the shipping page. We re-attempt once at no charge.

We cannot take back food that has left the kitchen, and we are not going to pretend we can.

But if a box genuinely disappointed you, tell us what and why — specifically, because that is how the recipe gets better. We have refunded people on that basis before and we will again. What we cannot do is refund an empty box with “it was fine actually” attached to it.

A partial refund on a discounted order is worked out pro-rata: you get back what you actually paid for that item, not its list price. A bundle refunded in part is refunded at the bundle's per-item rate, not the à-la-carte one.

If a partial refund drops your order below the ₹549 free-delivery threshold, we absorb the ₹79 rather than clawing it back off your refund.

Every refund goes back through Razorpay to the exact card, UPI ID, wallet or netbanking account it came from. We cannot send it somewhere else, and that is a payment-gateway rule rather than a preference — we have no override for it.

1. We raise the refund within 24 hours of agreeing it.
2. Razorpay processes it in 1 to 2 working days.
3. Your bank posts it 5 to 7 working days after that.

UPI is usually the fastest and credit cards the slowest. If it has been more than 10 working days, message us with your order number and we will send you the Razorpay refund reference to give your bank.

Cash-on-delivery is not offered, so there is no case where a refund has to be arranged by bank transfer.

Pickup orders follow exactly the same rules — the same 4-hour window, the same credit after it. Free pickup from our weekend flea-market stall.

If you do not collect, we hold your box until the market closes that day. After that it goes to whoever is standing in front of us, and you get a credit rather than a refund — it was made for you, and it does not keep.

Bulk orders start at 10 boxes and carry a 7-day lead time, which means ingredients and packaging are committed much earlier than for a single box.

• Cancel within 48 hours of confirming the quote: full refund.
• After that, and before we start production: 50% refunded, 50% held as credit against a future order.
• Once printing or baking has begun, the order is committed.

Custom-printed sleeves and personalised cards are non-refundable once printed.

WhatsApp with your order number is the fastest route by a distance. Email works too, it is just slower.

All the ways to reach us→